ld999 Terms & Conditions

1.1 Introduction & Applicability

ld999 is an online gaming platform that provides entertainment services for players in Bangladesh, including slot games, live casino, cricket betting, Teen Patti, poker, and more. These Terms & Conditions ("Terms") apply to the use of any service, website, or application on the ld999 platform.

These Terms are written in English and apply primarily to users in Bangladesh. In the event of any dispute, the English version of this document shall be considered final.

1.2 Definitions

The following terms are used in these Terms with the meanings given below:

• "Platform" — The ld999 website, mobile site, and all associated digital services.
• "User" or "Member" — Any person who has created an account on ld999 and is using its services.
• "Account Balance" — The total amount of funds deposited in a user's account.
• "Bonus Funds" — Additional credits granted under a promotion or welcome offer.
• "Wagering Requirement" — The condition specifying the total amount that must be wagered before bonus funds can be withdrawn.

1.3 Acceptance of Terms

By accessing the ld999 platform, opening an account, or playing any game, you automatically agree to these Terms. In addition, our Privacy Policy and Responsible Gaming Policy are an integral part of these Terms.

2.1 Age Requirement & Eligibility

The minimum age to use the ld999 platform is 21 years. Only individuals aged 21 or above may open an account and play games on this platform. At the time of registration, you must confirm that:

• You are 21 years of age or older.
• You are participating on this platform voluntarily and with full awareness.
• You hold a valid national identity card or equivalent document.
• You will operate only one account.

2.2 One Person, One Account Policy

Each individual may open only one account on ld999. Having multiple accounts under the same person is considered a violation of platform rules, and all associated accounts may be suspended or closed. Operating multiple accounts using the same device, IP address, or payment method is prohibited.

2.3 Accuracy of Registration Information

You must provide accurate and complete information when opening an account. ld999 reserves the right to cancel an account at any time if false or misleading information is provided. ld999 may request relevant documents at any time for identity verification purposes.

3.1 Password & Access

It is your responsibility to keep your ld999 account login details (username and password) completely confidential. Sharing this information with any third party is prohibited. Any unauthorized access to your account must be reported to our support team immediately.

3.2 Account Deactivation

If there is no activity for an extended period, ld999 may temporarily deactivate the account. To reactivate it, please contact our customer service team. Users may also request account closure at any time.

3.3 SSL Encryption & Data Protection

ld999 uses industry-standard SSL encryption technology to protect all transactions and personal information. Our servers operate in a secure environment, and your data is kept safe through regular security audits.

4.1 Accepted Payment Methods

The following payment methods are currently supported on ld999:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Upay — Mobile Banking
• Bank Transfer — Major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank

ld999 only accepts payment methods registered in the user's own name. Transactions from third-party accounts are prohibited.

4.2 Minimum Deposit & Withdrawal Limits

The minimum deposit amount across all payment methods is ৳300 and the minimum withdrawal amount is ৳500. Transactions below these amounts will not be processed.

4.3 Withdrawal Processing Time

ld999 generally processes withdrawal requests within 1 hour. Withdrawals may be delayed if identity verification is not complete. For bank transfers, processing time may vary depending on the internal procedures of the respective bank.

4.4 Withdrawal Conditions

Before submitting a withdrawal request, the user must ensure that:

• The wagering requirement for any active bonus has been met.
• The identity verification process has been completed.
• The destination account for the withdrawal is registered in the user's own name.

ld999 reserves the right to temporarily suspend withdrawals and conduct an investigation in the case of any suspicious transactions.

5.1 Welcome Bonus

The ld999 welcome bonus is a 100% bonus on the first deposit, up to ৳5,000. For example:

• Deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000.
• Deposit ৳12,000 and receive a maximum bonus of ৳5,000 — total balance ৳17,000.

This bonus applies only once, at the time of the first deposit.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit amount. For example:

• ৳1,000 bonus × 10 = ৳10,000 must be wagered before the bonus can be withdrawn.

Bonus funds cannot be withdrawn before the wagering requirement is met.

5.3 General Terms for Promotional Offers

The following general terms apply to all promotional offers:

• Each promotion applies only once per person.
• If bonus abuse is suspected, ld999 may cancel the bonus following an investigation.
• ld999 reserves the right to change or discontinue any promotion without prior notice.
• Combining multiple bonuses simultaneously is not possible unless stated otherwise.

6.1 Fair Play Policy

ld999 is committed to ensuring a fair and impartial gaming environment for all players. Our games are powered by technically secure Random Number Generator (RNG) technology. All game outcomes are completely random and unpredictable.

6.2 Bet Cancellation Conditions

ld999 may cancel a bet under the following circumstances:

• If a game is interrupted mid-way due to a technical error or system failure.
• If there is incorrect information or an inconsistency in the bet.
• If evidence of fraudulent activity or use of unauthorized software is found.

For cancelled bets, the applicable funds will be returned to the user's account.

6.3 Specific Rules for Sports Betting

For betting on cricket and other sports, bets are accepted from the time a market is published until before the event begins. Once the result of an event is announced, the related bets are settled. All betting markets and odds are subject to change for various reasons.

7.1 VIP Tiers

The ld999 VIP program has five tiers — each tier comes with a weekly cashback benefit:

• Bronze — Up to 0.2% weekly cashback
• Silver — Up to 0.4% weekly cashback
• Gold — Up to 0.6% weekly cashback
• Platinum — Up to 0.8% weekly cashback
• Diamond — Up to 1.0% weekly cashback

7.2 VIP Tier Progression

Through regular gaming activity and active participation on the platform, users can gradually advance to higher VIP tiers. The final decision on VIP tier assignment and cashback disbursement is at the discretion of ld999. VIP benefits are non-transferable.

8.1 Strictly Prohibited Conduct

The following activities are strictly prohibited on the ld999 platform:

• Exploiting the bonus system unethically or engaging in bonus arbitrage.
• Using automated software, bots, or scripts.
• Creating or operating multiple accounts.
• Using third-party payment methods or proxy servers.
• Money laundering or transacting with funds from illegal sources.
• Threatening or harassing other users.
• Attempting to breach the platform's security systems.

8.2 Consequences of Violations

If evidence is found of involvement in any of the prohibited activities listed above, ld999 reserves the right to immediately suspend or permanently close the account and forfeit all associated bonuses and winnings. Legal action may also be taken if necessary.

9.1 Liability for Service Interruption

The service may be temporarily unavailable due to technical issues, maintenance work, internet outages, or other reasons. ld999 will not be held responsible for any losses incurred by users under such circumstances. However, ld999 will make every effort to recover any legitimate winnings lost due to system failures.

9.2 Liability for Third-Party Services

ld999 uses content from third-party game providers on its platform. ld999 is not responsible for any technical errors on their part. ld999 is also not directly responsible for issues arising from bKash, Nagad, Rocket, or Upay's own payment processing problems, but will assist in resolving them.

9.3 Limitation of Damages

In any circumstance, ld999's maximum liability will be limited to the amount of the transaction related to the incident in question. ld999 will not be liable under any circumstances for indirect, incidental, or consequential damages.

10.1 Data Collection and Use

ld999 collects personal information necessary for providing its services. This information is used solely for account management, transaction processing, security assurance, and customer support. Our detailed privacy policy can be found here.

10.2 Sharing Data with Third Parties

ld999 does not sell or share any personal information with third parties without the user's consent. However, information may be shared with relevant authorities in cases of legal obligations or fraud investigations.

11.1 Responsible Gaming Commitment

ld999 believes that gaming should be for entertainment purposes only. We encourage all players to play within their means. This platform is intended for users aged 21 and above only.

11.2 Self-Control Tools

Users can request the following features through our customer support team to manage their gaming activity:

• Setting deposit limits (daily / weekly / monthly).
• Account break for a specific period (cooling-off period).
• Permanent Self-Exclusion — closing the account for an indefinite period.

For more details on responsible gaming, please visit our responsible gaming page.

12.1 Right to Amend Terms

ld999 reserves the right to change, amend, or update these terms and conditions at any time. Continued use of the platform after any changes will be considered acceptance of the new terms. Users will be notified as early as possible in advance of significant changes.

12.2 Customer Support Contact

If you have any questions or concerns regarding these terms, please contact our customer support team:

• 24/7 Live Chat — available directly after logging in to the platform
• Email: [email protected]

Our team provides support in both Bengali and English.

12.3 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together constitute the entire agreement between the user and ld999. Even if any one clause becomes unenforceable, the remaining clauses will remain in effect.