Frequently Asked Questions
ld999 FAQ — Answers to All Your Questions
From deposits and withdrawals to account security — find clear English answers here to the most common questions that come up while playing at ld999.
How to Use This Page
Whether you are new to ld999 or a returning player — depositing money, fast withdrawals, tips for playing on mobile, cricket betting rules, and keeping your account secure — you will find questions and answers organized into these five sections all in one place. Click the arrow next to any question to expand the answer. If you cannot find your question, contact our support team at the bottom of the page — we are available 24/7.
Deposit Related Questions
Log in to ld999, go to the "Deposit" option, and select Nagad as your payment method. Enter your Nagad number and amount, then confirm the payment from the Nagad app. If you use the correct reference number, the funds will be added to your account within a few minutes. The minimum deposit amount is ৳300.
ld999 does not charge any processing fee on deposits. However, bKash, Nagad, Rocket, or Upay may have their own transaction limits and charges — these will follow the respective mobile banking service's own rules. The same applies to bank transfers — check your bank's fee policy beforehand.
For any payment method at ld999 — bKash, Nagad, Rocket, Upay, or bank transfer — the minimum deposit is ৳300. Deposits below this amount will not be processed. Before depositing enough to claim a welcome bonus, read the offer's terms and conditions.
Wait a few minutes first and refresh the page. If it still hasn't appeared, collect the transaction ID or a screenshot from your mobile banking app and report it to ld999's live chat. The support team generally verifies and resolves the issue very quickly.
Money Withdrawal
After a withdrawal request is approved at ld999, the money typically reaches your bKash, Nagad, Rocket, or Upay account within 1 hour. Bank transfers may take a little longer. Having correct account details speeds up the process.
The minimum withdrawal amount at ld999 is ৳500. Withdrawal requests below this balance cannot be submitted. Earnings from bonuses can only be withdrawn once the bonus wagering requirements have been met.
Yes, it is normal for a request to stay "Pending" for a short time after submission — during this period the ld999 team is reviewing the request. Most cases are completed within 1 hour. If it remains pending for a long time, contact us via live chat with the transaction ID.
ld999's withdrawal system is active 24 hours a day, 7 days a week. So you can submit a request at 2 AM or on a Friday and it will generally be processed within 1 hour. For bank transfers, the bank's own working hours may have some impact.
Device & Technical Issues
Yes. On Android, open ld999.lat in Chrome, tap the menu button, and select "Add to Home screen". On iPhone, tap the Share button (at the bottom center) in Safari and then tap "Add to Home Screen". After that, you can access ld999 directly from your home screen at any time.
ld999's game server automatically saves the result of each round. If your connection is interrupted, log back in and return to that game — you will see the state of the ongoing round. If you notice any discrepancy, contact live chat with the game name and time.
Yes, accumulated old cache and cookies can often slow down page loading. In Chrome, go to Settings › Privacy and Security › Clear browsing data and delete "Cached images and files" and "Cookies", then reload ld999.lat. On Safari, you can do this from Settings › Safari › Clear History and Website Data.
ld999's website is built with a mobile-first design, so you can play fully and comfortably in Chrome, Firefox, or Safari without downloading any separate app. Live casino, slots, and cricket betting all work smoothly in a mobile browser.
ld999 runs well on Android and iOS smartphones, tablets, and Windows or Mac desktops. An updated version of any modern browser — Chrome, Firefox, Edge, Safari — is sufficient. Older or unpatched operating systems may have game-loading issues; try updating your device if that happens.
Cricket Betting
If the minimum number of overs under international cricket rules are not completed, or the match is declared a "no result", that bet is generally cancelled and the stake is refunded. Specific terms are stated in the betting rules; you can contact our support for settlement details on each event.
In an accumulator (or multi) bet, you add multiple selections to a single ticket. You win only if all selections are correct; if even one is wrong, the entire bet is lost. The potential reward is much higher, but so is the risk. This feature is available in the cricket betting section at ld999.
To calculate the total return with decimal odds, multiply your stake by the odds. Example: a ৳100 bet at odds of 1.85 gives a total return of 100 × 1.85 = ৳185, of which ৳85 is profit. The higher the odds, the less likely the outcome is considered to be.
ld999 offers betting on BPL, IPL, T20 World Cup, ICC tournaments, and various other international cricket events. For matches like Bangladesh vs India, markets such as match winner, top batter, and top bowler are generally available. Visit the cricket betting section for more details.
Account Security
Yes. ld999 uses SSL encryption, which encrypts all data exchanged between your browser and our server. Passwords and payment information are never stored in plain text. We are committed to fair play and data protection.
Change your password as quickly as possible and notify ld999 support via live chat or at [email protected]. If you want to temporarily lock your account, tell the support team and they will assist you immediately. Going forward, use a strong and unique password that you have not used anywhere else.
No, never. No ld999 employee or representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password over the phone, by message, or in chat. If anyone asks for this information, they are a fraudster — do not share anything and let us know via live chat.
Choose a password of at least 12 characters that mixes uppercase and lowercase letters, numbers, and symbols (such as @, # or !). Avoid using your own name, date of birth, or "123456". Keep a separate password for ld999 — do not use the same password on any other site.
Always verify that ld999.lat is shown in your browser's address bar and confirm HTTPS (the padlock icon). Be cautious of slightly misspelled domains like "ld999l.com" or "ld-999.net". Instead of clicking suspicious links, type the address directly or use your home screen shortcut.
Still have questions?
We are ready to help
ld999's support team is available seven days a week, twenty-four hours a day in both Bengali and English. Chat with us on live chat right now or send an email to [email protected].
Contact Us
Live Chat
Log in to the site and click the chat icon in the bottom-right corner. Support is available in both Bengali and English. Active 24/7.
Email Support
For detailed questions or to send documents, send us an email. We will reply as quickly as possible.
Bengali & English
Our support team can communicate in Bengali — so language will never be a barrier. Ask your question in your own language.